[Resolved]  Idea Cellular — sim card activation issue

Address:Hyderabad, Andhra Pradesh, 500038

Hi idea,
I have ported my airtel number to idea sim on[protected] and on[protected] i got sms that idea sim got activated and to activate sim by calling 59059. From that time till date i am trying 59059 but it is not connecting.

When call idea support and tell my problem they wouldn't talk logical and keep on saying pls try calling 59059.

I think buying idea was worst decision.

Thanks,
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Jul 3, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Jun 02, 2018
Idea Cellular Customer Care's response
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist, along with your alternate contact number to assist you further.

Regards,
Lavina
Complaint comments 

Comments

Sir i am using idea number [protected]. i want incoming call detail our number.
sir i want call detail my gmail id [protected]@gmail.com please sent my incoming call detail
Idea Cellular Customer Care's response, Jul 17, 2018
Verified Support
Dear Customer,

We would like to inform you, that to get the call details for the Idea contact number you can mark an e-mail on [email protected] or else you can send a SMS to get the invoice with the complete details that is for EBILL- EBILL<space>MONTH e.g: EBILL<space>JAN and send it to 12345. If in case your e-mail id is not registered with us we request you to first register your e-mail id by following these steps i.e. send EMAILID<space>e-mail address to 12345. For example EMAILID<space>xyz@gmail.com. Also, you can register your e-mail id via My Idea App/ Web. However, we are sorry to inform you that we'll be unable to provide you the incoming call details. As only chargeable transactions can be tracked by the operators. Also, you can check your outgoing call, SMS details & account related information in My Idea Application or Website.

Regards,
Neha

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