[Resolved] Idea Cellular — suspension threat | |
My name is robert john. My idea postpaid number is [protected]). My complaints: 1. My bill due date is 7th of every month. But i am receiving messages to my airtel number from idea stating that my number will be suspended if i fail to pay my bill immediately even before the end of the month. What is this new way of threatening customers? I am receiving such messages for the past 3 months ahead of at least 15 days before every due date and at times 2 messages per day. I have attached the screenshot for your perusal. 2. I have already complained to idea customer center people asking them to make a clear way of reaching the customer center via 121. But till now i see no remedy. What is the problem with network systems? Idea is charging me 50p/min to speak to the cc personal, then why should i wait to get connected with a long standing process? Till then i have to wait to hear all the nonsensical messages (To me) only to opt out without reaching your people. Thanks Regards Robert Was this information helpful? | |
Aug 30, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jul 30, 2017 Idea Cellular Customer Care's response Dear Customer, As details checked, we would like to inform you that these are just informative messages to aware our customer that your bill is generated with xyz amount & if already paid ignore this message. For any further assistance you can write us back at [protected]@idea.adityabirla.com or can call us on 12345 or 198. Regards, Rajat. | |
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