[Resolved]  Idea Cellular — Unauthorized deduction from mobile account balance

Address:713205
Website:Idea

Recently for last 2 days my idea mobile account balance is getting unauthorized deduction of rs 3 from 55955 (Idea cellular).
Requesting for refund. I even lodged a complaint on their website. Got below response:
The customer details of the complaint raised are mentioned below :

Circle : west bengal
Subject : complaint for dnd
Mobile number : [protected]
Ucc date : 05/12/2016
Email id : chakraborty. [protected]@rediffmail.com
Sender id : 55955
Complaint description: thanks for giving your consent. You have been charged 3rs for a day. Now dial any number and indulge in unlimited fun!
Alternate contact no : [protected]


This is a auto generated email. Please do not reply. For any queries please contact to customer care.


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Jul 20, 2016
Complaint marked as Resolved 
They had called me up to fix this issue.
Idea Cellular customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

As per your telecon with our customer service associate on 13th May 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular.

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