[Resolved] Idea Cellular — Unauthorized deduction from mobile account balance | |||||
Recently for last 2 days my idea mobile account balance is getting unauthorized deduction of rs 3 from 55955 (Idea cellular). Requesting for refund. I even lodged a complaint on their website. Got below response: The customer details of the complaint raised are mentioned below : Circle : west bengal Subject : complaint for dnd Mobile number : [protected] Ucc date : 05/12/2016 Email id : chakraborty. [protected]@rediffmail.com Sender id : 55955 Complaint description: thanks for giving your consent. You have been charged 3rs for a day. Now dial any number and indulge in unlimited fun! Alternate contact no : [protected] This is a auto generated email. Please do not reply. For any queries please contact to customer care. * An idea can change your life. * legal disclaimer * This e-mail may contain confidential and/or legally privileged information and is meant for the intended recipient (S) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea. Adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Idea cellular limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail. Was this information helpful? | |||||
Jul 20, 2016 Complaint marked as Resolved They had called me up to fix this issue. Idea Cellular customer support has been notified about the posted complaint. | |||||
2 Comments | |||||
Comments
Dear Customer,
As per your telecon with our customer service associate on 13th May 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular.
As per your telecon with our customer service associate on 13th May 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular.
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.
Thanks & Regards,
Customer Care, Idea Cellular