[Resolved]  Idea Cellular — Unresponsive behavior from Customer care

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	Idea Cellular

Hi Team,

This is to bring your attention towards unresponsive attitude from your customer care (Akshay). He was extremely rude as well as impatient. Please take my feedback for him.

First of all I believe my biggest mistake of my life is to PORT my mobile number from Vodafone to Idea because right from Day 1 I am facing "N" number of problems from your team which is totally not helpful and unfriendly. Till the time I was with Vodafone I hardly connected with Customer care but since the day I came to your circle in a day or 2 I have to contact your UNFRIENDLY, UNPROFESSIONAL & IMPATIENT Contact center people.

Issue : My major concern to write or escalate to Appellate is to bring your attention towards wrong billing charges in my current bill of Rs.75 of Value Added Services where I have never attempted or asked for any kind of services other than Voice + Data. For the same concern I contacted your customer care and spoke to Akshay who was totally unhelpful and when I asked for his manager he hung up on me.

Still I have cleared all my outstanding just in a hope of getting a correct REFUND including TAXES charged on my current bill. Please find attached for my clarification.

I wish I will get a positive response from your end.

Thanks in advance.

Regards,
Tarun Kapoor
+91-[protected]
t.[protected]@aol.com