[Resolved] Idea Cellular — without previous intimation mobile number closed by company | |
My idea post paid number [protected], which has been using for last 3-4 years. Nowadays cellular companies are offering 1gb data and unlimited free calls in 3-4 hundred rupees, on the other hand my idea bill was coming about rs. 8 hundred per month in last two month. I applied for number porting and get a new connection from airtel. But the number did not activated, again airtel provide a new sim for the ported number, this time again the number did not activated. Third time airtel provide the new one but unfortunately i could not get the connection. Further, idea has also disconnected my mobile connectivity without intimating me, before receiving third time ported sim from airtel. Now i am in swirl, neither i have airtel nor i have idea connectivity. Please, provide me justice as i and my family are suffering from mental and economical harassment due to dis-connectivity of my old number. Was this information helpful? | |
Feb 14, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jan 04, 2018 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience caused. As checked, the request was raised for port out and the same has been completed successfully from our end. Hence, we request you to check with your respective service provider for the same. Regards, Lavina | |
 3 Comments | |
Comments
Sir i have postpaid connection and i want convert to prepaid i gone idea office in 6 Nov 2017 and my postpaid connection close 8 Nov 2017 but your idea representative not good work today date 10 Nov 2017 but my prepaid Connection not open my no. [protected] and alternate number [protected]
Idea Cellular Customer Care's response, Jan 3, 2018
Verified Support
Dear Customer,
Sorry for the trouble caused. As checked, the request was raised for migration that is postpaid to prepaid and the same has been successfully completed for the given number. For further assistance, kindly contact us on 12345 or 198.
Regards,
Lavina
Sorry for the trouble caused. As checked, the request was raised for migration that is postpaid to prepaid and the same has been successfully completed for the given number. For further assistance, kindly contact us on 12345 or 198.
Regards,
Lavina
Dear Sir
i am raj pal and i am using idea number [protected]. when i recharge my number for talk time balance. automatically my amount deduct and balance in nil. so please stop the all VAS and Messaging service from my number [protected]. i am regular customer of Idea so please do the needful.
Your regular customer
Raj Pal
[protected]
i am raj pal and i am using idea number [protected]. when i recharge my number for talk time balance. automatically my amount deduct and balance in nil. so please stop the all VAS and Messaging service from my number [protected]. i am regular customer of Idea so please do the needful.
Your regular customer
Raj Pal
[protected]
Idea Cellular Customer Care's response, Jan 3, 2018
Verified Support
Dear Customer,
We regret for the inconvenience caused. We request you to share us the screenshot of the deduction done along with the date & time for the same to assist you better.
Regards,
Lavina
We regret for the inconvenience caused. We request you to share us the screenshot of the deduction done along with the date & time for the same to assist you better.
Regards,
Lavina
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Apologies for the inconvenience caused. To help you with your concern we request you to share us your Idea contact number to assist you better. Also, you can contact us on 18008331111 / 18002700000 for broadband related queries.
Regards,
Lavina