[Resolved]  Idea Cellular — wrong billing and monthly plan not recrudesce/change by idea

Address:	Sagar, Madhya Pradesh, 470113
Website:	[email protected]

Dear sir,
Even after repeated request from you, my mobile no. [protected] monthly plan is not being changed from 349 to 99. Please change it and correct my current bill.
So that i can fill the bill amount.
My current bills attach for your reference.
(Please solve the problem)
Thank you
From: appellate mp [mailto:appellate. [protected]@idea. Adityabirla.com]
Sent: 16 february 2018 11:09
To: ashish kumar pandey
Subject: re: monthly bill issue for the following nos. [protected], [protected]/your idea mobile number : [protected], [protected]

Dear mr. Ashish,
Greetings from idea cellular limited.

Reference to your mail, we would like to confirm that the excess charged amount has already been reversed in bill dated 5th jan’18 [attached for reference] and would request you to clear the remaining amount of 1367.81/- for further uninterrupted services for the above mentioned numbers.

We value your association with us, and look forward to your continued patronage.
Thanks & regards,
On behalf of - appellate officers desk
_
Idea cellular limited - mpcg
Visit us at: www.ideacellular.com
Important notice : as per the government of india, it is mandatory to link your mobile number with your aadhaar number by 31-mar-2018. You can now dial 14546 toll free to link your mobile number with your aadhaar from anywhere anytime or visit the nearest idea store with your aadhaar number. Please ignore if already done.

From: ashish kumar pandey [mailto:ashish. [protected]@borl.co.in]
Sent: friday, february 16, 2018 8:45 am
To: appellate mp
Cc: '[protected]@idea. Adityabirla.com '; '[protected]@idea. Adityabirla.com'
Subject: fw: monthly bill issue for the following nos. [protected], [protected]/your idea mobile number : [protected], [protected]

From: ashish kumar pandey
Sent: 15 february 2018 17:01
To: '[protected]@idea. Adityabirla.com '; '[protected]@idea. Adityabirla.com'; 'www.ideacellular.com '
Subject: monthly bill issue for the following nos. [protected], [protected]/your idea mobile number : [protected], [protected]

Dear idea appellate’ s
Thanks for your cooperation. My second number [protected] was disconnected due to idea's written mail dated 6/02/2018, 11.33, while it has been paid from time to time.
While i was repeatedly requesting you to regarding my wrongly billed by idea, which was not getting better with the help of your local office. And i was getting confused with the phone call of your customer service officers.
Please correct my bills so that i can pay the right amount.
Regards
Ashish pandey

From: [protected]@idea. Adityabirla.com [mailto:[protected]@idea. Adityabirla.com]
Sent: 07 february 2018 17:24
To: ashish kumar pandey
Subject: monthly bill issue for the following nos. [protected], [protected]/your idea mobile number : [protected], [protected]/

Dear customer, greeting of the day! This is with reference to your email regarding billing. Since you are our valuable customer we recommend you to enjoy our special dedicated helpline without ivr on 12345 for any of your concerns. The agent assistance on this helpline will give prompt service 24x7. Thank you for writing to us. As per our telephonic conversation with you on [protected] dated 7th february 2018, your concern has been discussed and addressed. Further, we would like to inform you that your waiver has been passed rs. 885.00/- with tax via service request number c[protected] dated 06/dec/2017. Please note that waiver amount will be already adjusted in your account. As per revert received from our team waiver can only be given for 3 months so waiver is not possible. We have taken note of your feedback. At idea, we immensely value your feedback and suggestions for further improvement of our services. Thank you for writing to us at idea. Further, we regret to inform you that we are unable to process your request for bill plan change as sec 99 is not applicable for your number [protected]. You are requested to pay the outstanding amount of rs. 1367.81/- due for your connection, as on date. You can also check your account details by creating your account on our website www.ideacellular.com; if you are a corporate customer registration can be done by the authorized signatory of the account. Moreover, you can also download my idea app from your smartphone for easy access to your idea account. Thanks & regards, ravindra salaskar customer service team idea cellular limited

— forwarded message —
From:
Date: tue, feb 6, 2018 at 4:11 pm
Subject: sr# c[protected] closed: service request update - idea
To: [protected]@gmail.com

Dear customer, your request for barring on mob. No. [protected] has been processed successfully through communication idc[protected]. We would contact you on your alternate number if required. We thank you for preferring idea cellular and look forward to servicing you. Please note: this is an auto generated mail, kindly do not reply to this mail. Now save upto 80% on internet bills with boosters - experience weekend, night packs. Dial toll-free *121*999#. For any service related issue, please email us on [protected]@idea. Adityabirla.com. We are eager to serve you.

Regards,
Idea

*
An idea can change your life.

* legal disclaimer *
This e-mail may contain confidential and/or legally privileged information and is meant for the intended recipient (S) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea. Adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.

Internet communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Idea cellular limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

From: [protected]@idea. Adityabirla.com [mailto:[protected]@idea. Adityabirla.com]
Sent: 06 february 2018 11:34
To: ashish kumar pandey
Subject: monthly bill issue for the following nos. [protected], [protected]

Dear customer,
Thank you for writing to us. We acknowledge the receipt of your email and we will respond to you within 48 hours.
Kindly note the email reference id e[protected] for future correspondence.
Meanwhile, you can also explore self-care option by downloading my idea – official mobile app powered by idea cellular ltd.
Retail customers can download my idea – official mobile app from android play store or ios app store or by visiting the link http://m.onelink.me/a28d44a1 and avail the below services on their handsets
Change/view your current tariff plan
Activate/deactivate data pack
Instant activation of data booster pack as per choice
View/download of your last 5 bills
Make your bill payment online through! Dea app
Ir pack activation
You can also register yourself on our website www.ideacellular.com for easy access to your account related information. Registration of corporate customers can be done by the authorized signatory of the account.in case your email id is not registered with us, please register your email id by sending sms as emailid [protected]@xyz.com to 12345 and send an email from your registered email id for quicker resolution.
You may contact our customer care by dialing 12345 (@ 50 paisa / 3 minutes) from your idea mobile number and 198 (Toll free) for requests and complaints.
Alternatively for instant response please interact with us using live web chat between 8am and 11pm by logging in to our website www.ideacellular.com
This email was sent from a notification-only address that cannot accept incoming email. Kindly do not reply to this message.

Important notice : as instructed by the government of india, it is mandatory to link your mobile number with your aadhaar number by 31st mar, 2018. Please visit the nearest idea store with your aadhaar number. You can now link your aadhaar no. To your mobile no. By calling 14546. Please keep your aadhaar card no., aadhaar registered mobile no. Ready with you. You will receive otp on the aadhaar registered mobile no. During the call
For store address, dial toll free number *121*47# or visit our website at http://www.ideacellular.com/idea/select-circle? Plantype=storeloc or download my idea mobile app from playstore
Thanks & regards,
Customer service team
Idea cellular limited

From: appellate mp [mailto:appellate. [protected]@idea. Adityabirla.com]
Sent: 06 february 2018 11:34
To: ashish kumar pandey
Subject: this is an auto generated reply

Dear customer,
Thank you for your correspondence. This is a system-generated response to acknowledge receipt of your e-mail.
Please allow us 48 working hours to revert to you. We will keep you informed in case your query requires further investigation and would take longer time.
For any prepaid / postpaid related information, call our toll free number “121”

You may also contact us by dialing 12345 (Nominal charges of 50 paisa / 3 minutes) from your idea mobile number or [protected] from numbers other than idea for all queries & requests & in the event of any complaints dial 198 (Toll free).

Warm regards,
Appellate officer desk-idea cellular

Important notice : as instructed by the government of india, it is mandatory to link your mobile number with your aadhaar number by 31-mar-2018. You can now dial 14546 toll free to link your mobile number with your aadhaar from anywhere anytime or visit the nearest idea store with your aadhaar number. Please ignore if already done.

For store address, dial toll free number *121*47# or visit our website thttp://www.ideacellular.com/idea/select-circle? Plantype=storeloc or download my idea mobile app from playstore

Nb : this is an auto generated reply

From: ashish kumar pandey
Sent: 06 february 2018 11:33
To: 'zeeaan. [protected]@gmail.com'
Cc: 'appellate. [protected]@idea. Adityabirla.com'; '[protected]@idea. Adityabirla.com'; harshvardhan singh tomar
Subject: monthly bill issue for the following nos. [protected], [protected]

Dear haneef
As per our many telephonic discussion with you and idea representatives for the monthly bill related issue of the following nos. ([protected], [protected]).
But no any action for the your end. And i have been constantly billed by idea and whose payable amount is increasing.
Please attention to this matter and fix it so that i can pay. And please close these numbers immediate.

Regards
Ashish pandey

*disclaimer*
The information contained in this message is borl's confidential and proprietary information and is intended only for the use of the recipient (S) named above. If the reader of this message is not the intended recipient, he/she is hereby notified that any use, dissemination, distribution, or copying of this communication or any of its content is strictly prohibited.in such case, please advise the sender immediately and delete it from your system. Further acknowledge that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of borl.
* an idea can change your life. * legal disclaimer * this e-mail may contain confidential and/or legally privileged information and is meant for the intended recipient (S) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea. Adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Idea cellular limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a r