Idea — Excess Mobile Bill

Address:	Pune, Maharashtra
Website:	www.ideacellular.com/

I have ported out from Airtel to Idea inorder for better service. I have been facing lots of issues with Idea since the day i ported out. Whether it was related to temporary stoppage of mobile service for not clearing my previous airtel Bill when i was repeatedly following up with Idea with proof of my payment. Now the latest issue is with the high amount of bill i am being charged for the internet usage. Till 16 Sep i was getting notification that i have used only 6 MB excess of 3G service. So i decided to stop my internet service till the end of biiling cycle. On 18th Sep i got a msg from Idea saying i have exceeded 75% of credit limti and the total unbilled amount till 18Sep was Rs 5434/- .I decided to stop using Net and outgoing calls on my mobile. My outgoing calls and internet was stopped the very next days by Idea. I was following up with Idea customer care regarding my bill. You can check my complaint and call logs for reference. I was told that my bill will be generated 20th Sep midnight. When i checked my bill for Sep month today morning it was showing Rs1472/- for billed. Since my outgoing and internet was not working i gave a call to Idea customer care.Miss Pooja spoke to me, she told me that Rs 1472/- is bill generated for sep month but the unbilled amount was not updated. She told me check again after 12 pm today. Now my bill for sep month is appearing as Rs 6905/- and the unbilled is coming amount is coming as Rs1472/-. Please explain whats going on. Extremely disappointed with the Idea service provided. My outgoing and internet have been blocked by Idea since 16Sep then how come Bill of Rs6905/- be generated. Also i dont understand how unbilled amount if Rs1472/- is appearing on 21Sep15 when my Internet and outgoing has been blocked. Need your urgent attention to my issue. I dont trust Idea Bill anymore.