[Resolved] Idea Money — fraud transaction at idea money and idea payment | |||
Dear team, I have received a call from [protected] on 05.30pm (Dated 17.11.2017) on my mobile no. [protected], where he said we are calling from citi bank online reward points department and he asked me to provide credit card details for the purpose of giving additional reward points and cash back. I gave the card number and he asked the cvv & otp when i checked the sms received i could see that the transaction amount was in the status of spent then i questioned him about the spent word then he said it is being spent for now but will be converted as cash in 10mins. Also amount of 4761rs was deducted in 4 consecutive transaction with merchant name "idea money" and idea payment. Immediately when i notified the bank and card was blocked and i could see total of 19050 was debited from my credit card. Now when i reached bank executive then they too confirmed that transaction is done and they advised me to block the credit card. After this i tried to contact that person but the mobile no. Is in not reachable or switched off mode. Kindly request you to please help me to revert this transaction. For your reference please find the below credit card details and transaction description. Citi bank ([protected]) Idea payment – rs.4762, dated 17.11.2017 Idea payment – rs. 4762, dated 17.11.2017 Idea money – rs.4761, dated 17.11.2017 Idea money – rs.4761, dated 17.11.2017 Kindly request you to please help me on this.in case additional information is needed please help me on this. Thanks Was this information helpful? | |||
Dec 29, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Nov 27, 2017 Idea Cellular Customer Care's response Dear Customer, We regret for the inconvenience caused. We request you to contact on [protected], [protected] for Idea money service or complaints if any. Also, we suggest you to take the help of legal authorities and file the FIR for the concern. Regards, Lavina | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
I have already filed FIR with cyber crime police and requested them to address the issues, Kindly request you to please take appropriate action from your side. Thanks
Best Regards,
Pankaj
Sorry for the trouble. We'll forward the required details to the concerned team if required. Hence, we request you to keep follow up for your concern with the respective team.
Regards,
Lavina