[Resolved]  Idea — Poor Network & Services

Dear Sir/Madam,

I am a resident & professional from Kalyan West. My mobile no is [protected]. This is to inform you that I have been cheated by your Authorised dealer from Ulhasnagar, Camp No. 3 from where I got the IDEA connection - Calling + Internet. Since I have done a portability from Reliance to IDEA with a hope & assurance that I will be getting a good service in terms of network, both in Calling & Internet. But I started facing the problems within a week the time I got IDEA connection. It seems your assurance is just to fool your customers. In spite of making so many complaints in the Customer Care department, Technical department, etc, my problems have not yet resolved.On the contrary your customer care staff blames me that I am not taking their enquiry calls. I would like to tell you your technical person gives me just 2 rings & disconnect the calls & sends message if I am satisfied with their calls or not. How foolish one can act. I am a professional working in a press & having so many calls at a time, having loads of meetings with clients & this poor network & hopeless services ruins my reputation when I am unable to make any calls & couldn't attend any calls due to poor network. Your customer care teams just speaks the same dialogues we are sorry for the inconvenience caused to you or we can understand your situation but in reality, you people don't understand what I am going through. At home I have to run in balcony or society passage or near lift or sometimes walked down near garden to receive calls & till that time my line gets ends. In office too, I have to run here & there to attend calls because of your hopeless network. I think, I did a big mistake by porting my number from Reliance to IDEA. You people have no IDEA how sarcastic is your services. Just getting big celebrities like Abhishek Bachchan & wasting money on endorsement, better try to spend money more on Services & to retain your customers.
I am reminding if you people now don't take any action against your poor services, I am going to take a rough action against it. Anyways I am going back from IDEA to Reliance only as I have Never faced NETWORK PROBLEM in RELIANCE but have been mentally harassed & tortured by your SICK NETWORK.

Thanx