[Resolved] Idea Cellular — Complaint about no. deactivate without any proper reason

[email protected]

from Gurgaon, Haryana

Address:	Panipat, Haryana, 132101
Website:	ideacellular.co.in

I have a no of vodafone service provider but i have ported in idea celluler before porting that no i have paid all billed or unbiled amount of vodafone.
After that y has been ported in idea seccusfully.
But after two month idea celluler barred my all outgoing & incoming calls on that no they said that i have a amount of bill due on my previous service provider but when i went on their outlet they tell me that i have no due on my no in i said that it to my current service provider but they didn't give me a satisfactory answer about my complaint
When i go on idea outlet today they said me that my no is permanently dactivated but i want this no for future calling.
O plz tell me about this what to do in this situation.

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Jan 3, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2016

Idea Cellular Customer Care's response Hi,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Regards,
Esther

Verified Support

Dec 02, 2016

Idea Cellular Customer Care's response Hi,

We regret the inconvenience caused. Please provide us your alternate number & inform us the convenient date & time to contact you and have your issue resolved.

Regards,
Akshay

Verified Support

Dec 03, 2016

Idea Cellular Customer Care's response Hi,

As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Yogesh

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Comments

manider_singh

from Delhi, Delhi

Dear sir

I am mainder singh from district barnala punjab mai idea postpaid ka user tha Mera number tha [protected] maine sim ki securty di thi jo refundable thi lakin maine idea ka number band karwa diya muje meri securty vapas nai mili

Idea Cellular Customer Care's response, Dec 1, 2016

Verified Support

Hi Manider,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Regards,
Esther

Idea Cellular Customer Care's response, Dec 2, 2016

Verified Support

Hi Manider,

As per your telecon with our customer service associate on 2nd December 2016, we wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Regards,
Paras

Idea Cellular Customer Care's response, Dec 8, 2016

Verified Support

Hi,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Esther

B.J.JANARDHAN RAO

from Eluru, Andhra Pradesh

Today i recd call from [protected] at 3.55 pm and was treatnlng to pay the post paid bill. Though due date is till 1-12-16. Even i coveyed the same but they are insisting today i am returning from bhopal.
So far since till previous mnth there is no bills due.

Idea Cellular Customer Care's response, Dec 2, 2016

Verified Support

Hi Janardhan,

We regret the inconvenience. Your contact details are with us and we will get back to you soon.

Regards,
Esther

Idea Cellular Customer Care's response, Dec 2, 2016

Verified Support

Hi Janardhan,

We deeply regret the inconvenience caused. Please reply with your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Regards,
Esther