[Resolved]  IFB — damaged product

Address:

Jabalpur, Madhya Pradesh

We have purchased Dish Washer make IFB Model No Neptune DX from your Reliance Retail Ltd Store of South Avenue Mall, Naramda Road, Jabalpur vide CIN No UD1100MH1999PLC120563 dtd[protected] through Sales Man ID No.60084946. I would like to notify you that I have been harassed by IFB since I have bought this machine. Installation engineer came on 25.12.2014 for the installation which is protracted for a reputed company like you. At the time of installation the machine was found to be damaged, we didn't showed any grievance at that time and trusted that the machine will be replaced soon. But we were proved wrong and it took 5 long months to replace that. Still as a customer we remained calm and accepted it agreeably. But things didn't end up here and same day the engineer found that the chamber of the machine is cracked. Through out this process we were in direct contact with reliance store and the IFB service engineer and service manager. Further to infuriate, the response to this problem we are getting is to take back the money in place of machine. We refuse to accept this deal and feel cheated. We need a dish washer not money since there is no fault from our side in this mess. You are requested to look after this matter at the earliest.