[Resolved]  IFB — Frequent failure of IFB Elena DX washing Machine

Address:

Kottayam, Kerala

sir I have registered a complaint reg the above machine to [protected]@ifbglobal.com on 21/05/2015 and reply recd on 23/05/2015 from Gilvena vaz that the matter is escalated to higher office.Even after a elapse of nearly 17 days nobody responded. and iwas sending mails reply sorry for the delay.On i have contacted your Branch office Ernakulam on 7 th and the techinician attended on 8th. from kottayam. The problem is that for the past 3 year i am replacing panel board shock absorber and bush etcc. Now your franchise person came and informed that water sensor gone and to be replaced.I got doubt and the matter was reported to your branch . now the findings are that due to shake of the drum timer complaint and made ok by your staff. Due to your companys negligence i have suffered nearly a month for washing my clothes due to lagging the matter attended.proper personnel was not put at franschises and not detecting problems correctly and unnecessary replacement of parts causes huge burden Similar complaints reported nearby from neighbours reg IFB machines matter unattended. Kindly inform me the reason for such failure on your part reg late attending etc. hope matter is clear V.H.Sarma Manager Indian Bank Chengannur Kerala [protected]