[Resolved]  IFB Industries — ifb washing machine 6kg digital

Address:

Indore, Madhya Pradesh

I have purchased 7 years back 6 kg digital ifb washing machine. Company reply on complaint is that we have closed the model and no amc can be given. I have longed complaint on 25/07/17 vide ticket no. [protected], on our again & again follow up to indore authorities mr. Anurag who so many times reply that machine spares not available due to discontinuation of model. Ultimately on 7/8/17 personal came & charge rs. 590/- towards service charges vide receipt of company. Simultaneously charged rs. 3490/- for some power bord which not given to us on even demanding saying that this we have to send back & no proper gst bill provided which is an offence to provisions of gst act, that too looked by gst authorities, of some vijaya enterprises given tin bill in gst regime and not even supplied part to consumer. This is an harassment policy of company. Again i approached company officials mr anurag, for complaint, his reply is that your earlier complaint has been closed so again hence again registered complaint on 14/08/17 vide no. [protected], representative come on 18th on repeatedly phone reminder to mr anurag & vikas gupta and tell to return on 19th with spares of motor but still today no person turned up, this is highhanded ness & harassment to consumers like us by a company.
[protected]@gmail.com

Earlier mail dt. 03/08/17

Your kind attention is invited that i have made complaint for my washing machine on 25/07/2017 vide comp no. [protected] and after that i had again talked so many times to your officials on given no. I. E. [protected], krishna kumar verma who doesn't lift the no and even not reply to messeges. One more no. Given by your office is [protected] anurag & some vikas gupta [protected], but sorry to say all persons are not of any worth to reply. They don't want to understand the consumers difficulty. Ifb is suppose to be a brand image company but i personally think all process in vein.
Guide me what recourse left to me to take apporpriate action for implimenting my work. Your staff reply that company has discontinued the model and parts are not available & even they doesn't take amc. Suggest is this a fair reply of a reputed company personals on your behalf & noone wants to reply now, this officers even doesn't lift the phone by seeing my no & even doesn't reply to my text messege.
Reply me immidiately as already sufficient time passed after complaint to avoid any other forums.
Ravi sarda cell [protected]

This is continuation to my earlier above mail forwarded which is still unreplied.

In response to my earlier mail, your one representative mr dharmendra yadav came with some spares i. E. Power bord & replaced the part & charged rs.3490/- for the same vide bill no. 1497 of some vijaya enterprises, indore having tin bill showing tin no.in gst regime without gst no. With st code also. And also take away the power bord saying that we can't give this power bord to you as this has to replaced to company. Even no sl. No. Of power bord replaced has been mentioned there on bill and also charged rs. 590/- ifb receipt voucher through proper gst provisions.
Again i had made telephony complaint to mr. Vikas gupta on 8/8/17 to send back representative as machine is not working properly, again mr. Yadav came & got machine started and same status again on 10/08/2017, then i again telephoned to mr. Anurag & mr. Vikas gupta for the same on 14/08/17, mr. Anurag told i will send representative today but told to lounge complaint again to company as earlier complaint was closed. I again complaint at ticket no. [protected] on 14/08/17. No one turned up on 14/08. Your further attention is also drawn that i explain all matter to company on lounging complaint, the personal suggested to call bhopal head mr. Krishna bundela, but as his routine he neither lift the mobile no. [protected] nor have courtesy to call back. This is an highhanded ness of companies personal making brand image of ifb company. Today i again ranged mr. Anurag around 4 o clock that no one turned even after your words for 14/08, then he replied that our representative will come. Representative deepak bhavsar came around 6.30 pm with one more companies representative and told that i will come tomorrow after discussing old representative dharmendra yadav. See how's companies working & highhanded ness of such respected company ifb and responsible representatives. Hope for proper reply to a consumer.
It is also pertinent to state that some companies representative called me from head office on 9/8/17 for getting feedback of companies representative working & even i explained all the matter to her & she committed that sir give me 24 hours time, i will definitely give you response to your grievance but she also behaved like same of highhanded ness of not replying.
Someone has rightly said "naam bade darshan khote" proper word for your company.
Hope there will be some legitimate personal of company will reply.

Ravi sarda