[Resolved] IFB Industries — Microwave Oven Parts- No Replacement

Divpot

from Bengaluru, Karnataka

Address:	Hyderabad, Andhra Pradesh, 500049
Website:	www.ifbappliances.com

The complaint was done two months back regarding the microwave oven.
The customer care people never came to take the oven and get it repaired.
Finally, they took the oven telling that there is some problem with some part and needs a replacement.
Now, they are like the part itself isn't available in IFB as the model is old, Please call the customer care and we shall return the oven to you.
This is not the service we are expecting from IFB. I wonder how can parts be not available in IFB itself. This should not be done after continuous calls for two months. Attaching the pics.
FYI this is not happening with the other electronic appliances like Prestige, Samsung, Preeti etc. There is always replacement for the parts though the machine is old. Hope there will some action on this.

+4 photos

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Apr 1, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2017

IFB Industries Customer Care's response Dear Divpot

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team