[Resolved] IFB Industries — Non service since last 2 months. | |||
Dear Sir, I am the consumer of ifb product since last 7-8 years and purchased washing machine : ifb elena x 5 kg approx. as the loading capacity. My other details are as follows - Consumer name : Vishal Jaiswal Consumer complaint code : 18610419 Address: Quarter No D/16, HPC Colony, Kagajnagar, Jagiroad, Distt. Morigaon, Assam - 782416. Franchisee Office address: House No 70, By Lsne No. 1, Ananda Nagar, Dispur Old Post Office, G.S. Road, Guwahati - 781005. I have registered my complaint about ifb washing machine not working on 21 st October, 2016 with complaint no : 18610419 After registering the complaint, the engineer/technician concerned came to our residence some 15 days of filing of complaint, and said the switch has some defects and the same needs to be changed.are defected and this part will be changed. A total of more than 2months has passed after that but there is no sign whatsoever of your technician. Repeated calls were made to your franchisee office but to no avail. I am highly disappointed with the feedback i got from your authorized service center, as they are yet to come or intimate. I am equally disappointed by this kind of response from such a reputed company and i am expecting an immediate response to our problems. I look forward to your positive response Regards, V.Jaiswal [protected] mail - [protected]@rediffmail.com Was this information helpful? | |||
Feb 5, 2017 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Dec 29, 2016 IFB Industries Customer Care's response Dear VishaljaiswalWe regret the inconvenience caused to you. We have escalated your concern and will attend to it immediately. Assuring you our best services. IFB Team Verified Support Dec 30, 2016 IFB Industries Customer Care's response Dear VishaljaiswalWe regret the inconvenience caused. This is to kindly inform you that we have been trying to reach you on the above given number to get an appointment for our technician to help fix your machine but have been unable to. Kindly provide us with the best day/time to your convenience and we will send our technician to resolve your issue. Once again we regret the inconvenience caused and assure you our best services. IFB Team | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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