[Resolved]  IFB Industries — Unattended customer service

Address:	Mumbai City, Maharashtra, 400098
Website:	ifbappliances.com

I am owner of IFB Senator Aqua Washing Machine. I had first placed order for a trolley stand vide request no. 319238 on July 10, 2016. This request was unattended and I followed up with their customer care no. on July 25. To my shock, I was told that the request was closed without it even being attended!

Anyways, I was informed that my request had been reopened and will be attended within 24 hrs. I followed up the next day, July 26 and was told that there was no such reopening of request on July 25. So, I had basically been lied to by the customer service exec.

A fresh request was placed then with request no. 321362 with a promise to be attended on same day. I was also told that matter has been escalated to Senior Branch Manager, Mr. Vivek Mane. Matter remains unattended till date. This shows the poor attitude of customer service team, even a "senior person" such as Mr. Mane included.

This is my first IFB product and perhaps the last. Never seen such poor service from competitors like LG, Samsung etc. While IFB product is decent, customer service is terrible.Seeing the other complaints here, I see such customer service issues is very common.