[Resolved]  IFB Industries — Unethical service behaviour & Manipulating data to pacify customer.

8Oct16 : Registered complaint#[protected] & the service person took away the drum for replacement.
15Oct16: Found from customer care that issue was cancelled without any explanation on why.
15Oct16: New complaint registered(#[protected]) & drum replaced.
1Nov16: Same issue. Complaint #[protected] - service person took board to replace & said drum also needs replacement.
7Nov16: Found from customer care that customer contact numbers deleted & issue is closed.

1. How & why was customer contact number that was in the database until 1stNov, deleted?
2. Why was the board removed, when the problem was with drum? The complaint carries information only about drum and not board. Clearly a cheap manipulation by the service team.
3. How do the issues get cancelled or closed without customer's consent? Please learn from whirlpool on servicing to customer's satisfaction. I'd been using whirlpool for 10years & in all those years it was in unusable state for only 5 days IN ALL. Later when I changed over to IFB, it takes minimum 7days to resolve an issue each time. And I'm having to play the role of a service manager to track the issue/service person/spare parts availability & allotment to get it fixed.

Need immediate action & explanation.

When I try to escalate the issue through customer care, I only get phone numbers to contact further & not a solution to my problem. the numbers I got now are:[protected] & [protected] - neither of them being attended.

IFB, if you can't service, please help me with resale with best quote. I'm already regretting having chosen IFB.