[Resolved]  IFB — Repairs to Microwave Oven

Address:

Mumbai City, Maharashtra

IFB Model : 20SC2 - Microwave Oven - Purchaser Name: Sriram Sambasivam, Contact: D-15, Anushaktinagar, Mumbai 400094 - Tel:[protected], [protected] I lodged a complaint to your customer care centre on 26.08.2014 about the non-functioning of my oven and a mechanic reported on 28-8-14 from Vikhroli Centre. He inspected and said that the magneaton and fuse are to be replaced. I told him that I will call him back. Accordingly I called him directly on his telephone numbers he gave me, four to five times and he reported only on 25.09.2014. Further, the agency officials never contacted me about my availability at home before arrival, which is mandatory. He brought replacement materials. I have doubts about the genuineness of the materials he brought as they were not in sealed packets and have scratches on the body. He replaced the materials from my oven and insisted upon taking the replaced old ones with him. I refused to part with them. The mechanic was bargaining on discounts if I part with the old parts. He also insisted on payment of service charges, though he was paid for the same on his earlier visit. He was insisting on my entering into an AMC. I had to pay Rs. 3021 (Rs.2371 for the magnet and Rs.650 for fuse). He refused to take cheque and insisted only on cash. He has not even provided with guarantee card for the replaced materials. While checking the machine, sparks came from the machine and the mechanic maintained it is due to cockroaches being inside the machine. This is utter lie. Though I insisted on his checking the machine again, he refused to do so. I have genuine doubts on the spare parts fixed in the machine. Being electrical appliance, I have apprehensions that this can lead to electrical accidents. I request that you may depute from your factory an engineer to look in to my machine and certify for the genuineness of the replaced parts, which are in any case not new ones. Purchase details: purchased on 12.5.2012 from M/s. Vijay Sales (Chembur). Sales invoice no. 25-CH05-12SICD-121. Chassis no. 000563. I understand that the machine carries three years warranty, but the Sales Centre maintains that it carries only one year warranty. I need clarification on this point also.