IFFCO Tokio General Insurance — Car Accident Claim

My claim was declined by the surveyor, rejecting my claim (Policy number:[protected] for damage against the above policy on the grounds that the damage is old and the part is rusty.
Firstly, I filed a claim on 27th Aug 2022. However, post visiting the service Centre I was advised that the damage (minor damage on the right side of the door) can be repaired with rubbing, so I cancelled the claim request. Later on, 06th Oct I met with an accident while heading back to home from the office near Gurugram Toll Plaza (Delhi Jaipur Highway) where a mini truck (Tata Ace) hit my car from the right side due to which the bumper got damaged, and the body part got rusted.
I'd like to understand that I bought the car in the month of June (2022) as it's not an old car and the damage got rust due to continuous rain. My car has been in service center for a week and because of which a lot of personal work is awaiting.
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    IFFCO Tokio General Insurance Phone
    +91 12 4428 5499
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    IFFCO Tower, Plot No. 3, Sector 29, Gurgaon, Haryana, India - 122001
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