IFFCO Tokio General Insurance — Car insurance claim

Address:

195, W TV Swamy Rd, R S Puram West, Coimbatore, Tamil Nadu 641002

I have my vehicle accident and I have left the vehicle at garriage for service and when the surveyor from iffko tokio looked the vehicle he told he can cover only one side and to cover other side need the CSR copy but while getting the policy they told CSR copy is not mandatory for claim. And after my claim done for one side I contacted the customer care and they told to check with the claims team for the same as they cannot do anything since claim is closed. The claims team telling CSR copy is mandatory. Am helpless on this situation.