IFFCO Tokio General Insurance — Car Insurance genuine claim rejected

Address:

IFFCO–Tokio General Insurance Co. Ltd. IFFCO TOWER, 4th & 5th Floor, Plot No. 3, Sector – 29, Gurugram – 122001, Haryana

I met with an accident on 18th June 21 with bike ( bike hit my car on backside left door & its frame ) so i dropped my car at Rana motors on 21st June for insurance claim & requested to repair by that week but i haven't got any response, I connected with rana motor staff & got surveyor ( I have IFFCO-Tokio insurance) number where on 28th June i got to know that my insurance claim application rejected by saying the damages was old ( i want to know how they said that the damage was too old where i can proof the damage was fresh & happened in mid of June)

Secondly the response was so poor from rana motor as well Iffco-Tokio, staff was on leave, senior team not picking up phone from Iffco-Tokio, i visited two times at rana motors but no one entertained me

Now it's more than 10 days but i haven't received any written communication for rejection/approval.

need to get my car repair asap