IFFCO Tokio General Insurance — claim rejected due to unsatisfactorily reasons

Address:

Thane, Maharashtra, 401107

Hi,
My mom has been admitted to the hospitall in icu as she is suffering from cva (Blood clotting in mind),

And the claim support person named mohit has rejected the claim mentioning that the aggregating factor of cva is hypertension and it is not covered under your policy, hence claim is not considerable..

Which i dont think is a satisfactorily reasons, as the doctors him self is not conforming that cva is caused due to hypertention. They mentioned that yes it mighy be the cause but no one can confirm that this is the only cause.

I am not satisfied with the reason, please help me with the same,

Regards