IFFCO Tokio General Insurance — My claim not settled till now

Address:

sardar pura road jodhpur (rajasthan)

Sir my claim number is 1-1ZJD6LCT is not settled till now because your surveyor Mr Pradeep Sharma is of the view that the damaged part should be repaired rather than being replaced. Since the car is only 2years old and the damage is very big, repairing will not work and replacement is the only option but your surveyor is insisting on getting it repaired from the place which he suggests rather than replacement.
The person suggested by your surveyor is of the view that the car if repaired will again get damaged in a few days. If this big damage cannot be paid by your company then why are we taking insurance for. Repairing will damage the new car in near future, replacement is the only alternative but if your company is so reluctant towards passing a genuine claim then we will also have to take further action against your company.
Kindly look into the seriousness of the matter and revert a the earliest.
sunil kumar sharma
99 navdurga nagar near jhalamond chouraha
jodhpur
[protected]