IFFCO Tokio General Insurance — non received of individual health insurance cards of 3 members

Address:	Gurgaon, Haryana, 122001
Website:	www.iffcotokyo.com

Hello team,

I am a customer of iffco tokio health insurance. I have renewed my policy on 02/10/2017.
The policy no: 52852087
Name in the policy :nirupam paul
Reference no[protected].

I have mailed and called on 17/10/2017 for the hard copies of the cards. Again i have called and mailed for hard copies on 25/10/2017 and other days multiple times and also called the customer care. But till date i have not received the hard copies of the insurance cards. Every time they are taking request but are not responding back. I have only received the hard copy of the letter.
My address in the policy is correct. How long i should wait?
Please do the needful.