[Resolved]  IIFL — Unethical Behaviour

Address:	Hyderabad, Andhra Pradesh
Website:	www.indiainfoline.com

Hi, This is Sham, My Demat Login: shamch88. Actually I am a customer of IIFL and on 13 Nov 2015, I went to their IIFL branch at Minerva complex, paradise, Hyderabad and submitted my bank details along with the submission form to change my bank details from old one to new one. As per my relations manager Swati, Sujitha who assist me from their head office (IIFL, Secretariate, Hyderabad) and I had submitted my credentials there at Minerva branch person Mr.Laxmi Narayana. On Monday (i.e. 16th Nov 2015), I called to my RM (Swati & Sujitha) and asked for my bank account update, they said that the particular document was missing and we haven;t collected it. Upon they were asked me one more scanned copy of my bank details to be send through mail. Then I refused to give my details again and asked for the reason of my previously submitted document. They (Swati & Sujitha) replied to me with unprofessional language, said that they are not responsible for the document lost. Typically, they said daily many people joins in IIFL office and we could not remember each and every one (their name, contact details etc..). If you would like to escalate this issue with our manager, you wish to do. Additionally, I found that there is no proper coordination and communication between the IIFL branch office and IIFL head office.Simply they do not know what is happening in branch office and they dont even dare to know. Please look into this issue and take a action on them. Because, there might be many people who are engaged with similar incidents so far and they do not know what do they have to do. Regads, Sham