India Flower Gift Shop — 24th august gift not delivered till date and didn't get any reply from mail or call

Website:

www.indiaflowergiftshop.com

I ordered a rakhi gift on 24th august 2018. It was not delivered till date. I mailed three times for the cause but didn't get any reply. I even try to connect with the contact number provided by your site. Mostly no one answered it. Fortunately a lady answered the call 9n 1st sept and talked very unprofessionally and dropped the call rudely before i finished. Once again a person answered a call on 6th of sept and told me to sms the details. But after telling him all my trouble and told him to call me back for update as no one picked the call from your side. He told me "you can also call back madam, if i will not call."
This is a very nonprofessional and rude attitude. This way you can not succedd on an online service and i want my money back asap!