India Flower Gift Shop — Delivery failure with no refund and bad response

Address:	Kolkata, West Bengal, 700045
Website:	INDIAN FLOWERS AND GIFT SHOP

I ordered one 250g kaju barfi packet to be delivered on 29oct, 2016 for Diwali.It didn't get delivered for two days after that also.On inquiring they are telling because o[censored]navailability of recipient they gave it to security guard.This was not even informed to the recipient.On asking there was no parcel with the guard.Also the order being a gift was prepaid.So, money was also charged with no refund and failure of delivery.THe customer support talked very rudely on asking the details of order.Further, the tracking status is still showing processing in order status.