India Flower Gift Shop — No delivery, no refund, no response

Address:

Gurgaon, Haryana

I placed an order on 3April for cake and chocolates with order ID tVaQd6. The cake was delivered while no chocolates have been delivered till date. It is over three months now and even after repeated calling they made false promise to deliver it in next two days. I have placed the order from this site for the first time and the level o[censored]nprofessional-ism is really not acceptable.
Every time I call them they say that they will deliver it now. There is no point in delivering now. I have asked for refund but nothing has happened. I have been calling them every 15days while they always say give me a day time. Nothing has been done till date.
I want my refund back. I was embarrassed in front of the friend to whom I needed to send the chocolates to.
I have sent them mails posted on their facebook page but nothing is happening. I think they are fraud people. This website should be banned.

The website is http://www.indiaflowergiftshop.com/.