[Resolved]  India Infoline Finance [IIFL] — foreclosure letter not provided on time

Dear Sir,

I have requested for foreclosure letter for my home loan account # 807779 dated 23rd August 2018 and still I am waiting for it. Every time when I call the customer care, they don't have information about the letter and asked me to wait for 2 days and committed everytime that I will get the letter on mail. Today is 19th September 2018 and still waiting for the letter.

If RBI increases the PLR to certain basis points, IIHFL increases the loan rate to double basis point and it becomes expensive now. I would recommend everyone to dont fall in NBFCs commitment of better loan for home. Go and buy from respective banks not NBFCs.
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Oct 27, 2018
Complaint marked as Resolved 
India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
Verified Support
Sep 24, 2018
India Infoline Finance [IIFL] Customer Care's response
Dear Customer,

We have already raised this issue with our senior officials and you will receive the feedback shortly. Requesting you to allot some time to revert.

Further for any assistance in future you can call our Customer Service on[protected] /[protected] /[protected] or mark a mail on [protected]@IIHFL.com from your registered E-Mail ID for your concerns.

Regards,
Team IIFL.
Verified Support
Sep 25, 2018
India Infoline Finance [IIFL] Customer Care's response
Dear Customer,

We would like to inform you that force closure letter has been issued and same will be dispatched to you on registered address by today's courier, you will receive the same in 3-4 working days.

Further for any assistance in future you can call our Customer Service on[protected] /[protected] /[protected] or mark a mail on [protected]@IIHFL.com from your registered E-Mail ID for your concerns.

Regards,
Team IIFL.
Complaint comments 

Comments

Dear Executive,

You have repeated the same sentences which your customer care executive did so from last 20 days. Today one of your executives told me at 11 AM that I will receive the copy in next two hours. and I think 5 hours already with the clock and receive no updates from your side. I hope you will make it fast and I receive the letter by close of the day. I am waiting.
I have requested for foreclosure letter for my home loan account # IL10030595. since last one month
I have raise a request in your app but the message is shown as your service request with reference no. 217340 for first time, 217358 for second time, and today 326510 is already in progress. kindly submit your request after the closure of previous request.
Every time when I call the customer care, they don't give me proper information.
I am really pissed of IIFL services they just promise to customer to provide good service but when one enroll their services..they dont respond properly neither mail nor even responding to call as well.
please Closed all these requests. as early as possible, because i want foreclosure latter immediately.
Hi sir even i have applied on 21 september and today is 15 october still i am waiting. The same thing they are telling to me, that you will get in 2 days.
Il 10034139
I have requested for foreclosure letter for my home loan account # IL10001352. From last one month 11th Jan 2021. My service eequest number is 1927430. We are in urgent need of FCL but no reply from their. Their Appln is of no use at all why they have made appln we don't know we cannot download what we need cannot check the status of the documents we have requested. It is ver disgusting.
Every time when I call the customer care, they don't give me proper answer
I am really pissed of IIFL services they just promise to customer to provide good service but when one enroll their services..they dont respond properly neither mail nor even responding to call as well.
To whomsoever it may concern please proceed and closed my requests as soon as possible, because we need it urgently. Many Thanks Patil
I have requested for foreclosure letter for my add-on home loan account # IL10001352. Dear Sir,

I have requested for foreclosure letter for the above-mentioned loan. I have requested several times in last one and half months and talked to the customer care, the ticket numbers are 4292463, 4384377, 4258897. I would receive a mail from [protected]@iifl.com with the below reply:
"Dear saikatdutt78,
Your ticket xxxxxx has been Resolved. We hope that we've helped you to the best of your satisfaction.
Regards,
IIFL Support Team."
TILL DATE, NO FORECLOSURE RECEIVED. Please let me know what I am suppose to do now. I am fed up now. I have even emailed to [protected]@iihfl.com. Please let me know what I am suppose to do now.
Dear Sir,

I have requested for foreclosure letter for my add-on home loan account IL10221544.

I have requested for foreclosure letter for the above-mentioned loan. I have requested several times in last one and half months and talked to the customer care, the ticket numbers are 4292463, 4384377, 4258897. I would receive a mail from [protected]@iifl.com with the below reply:
"Dear saikatdutt78,
Your ticket xxxxxx has been Resolved. We hope that we've helped you to the best of your satisfaction.
Regards,
IIFL Support Team."

TILL DATE, NO FORECLOSURE RECEIVED. Please let me know what I am suppose to do now. I am fed up now. I have even emailed to [protected]@iihfl.com. Please let me know what I am suppose to do now.
Dear Sir,

I have requested for foreclosure letter for my home loan No: IL10025173 dated 15th January, 2023 and still I am waiting for it. Every time when I call the customer care, they don't have information about the letter and asked me to wait for 2 days and committed everytime that I will get the letter on mail. Today is 14th February, 2023 and still waiting for the letter.

This is really very frustrating, as they don't take these as important basis. Not sure what to do next.

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