India Infoline Finance [IIFL] — Foreclosure letter not received till date

I raised a request for foreclosure of home loan account no IL10069258 on 9 Aug 2023. I got a mail back that they will send me the letter within 15 working days. Today is 1 sep 2023 but I haven't got the letter till date. What should I do?
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India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
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Dear Sir, With reference to the we would like to inform you that we are not the concerned department to handle your request/queries since the loan account is booked under IIFL Home Finance Limited.


The consumer may raise a request/complaint for IIFL Home loans via request link https://www.iifl.com/contact-us/home-loan/raise-a-request. Or contact[protected] for resolution of the issue/request.
^Sapna

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