India Infoline Finance [IIFL] — pmay subsidy not provided as guaranteed

Address:

Kirti Nagar, New Delhi, Delhi, 110059

To whom it may concern :

My self anju g w/o girish p nair, mob no. [protected], loan a/c no. Il10018119. Pmay subsidy granted to few applicants in my building and same time it was denied for me stating layout plan not approved from municipality. This is absolutely unprofessional and should be challenged before judiciary. My addreas is c-9/3, rear side lhs, 1st floor, block-c, nawada extension, uttam nagar-110059

It was told me that the subsidy will be credited within 3 months after sanctioning loan. Then every enquiry from side was treated with excuses like it is applied and wait for 60 days or stating that govt procedure will take some more time etc, then finally when i contacted, informed me that it was not approved due to layout plan issue. According to your statement no one should get subsidy at this address if layout plan is not approved. I will report it to consumer court as well as prime minister office seeking their legal opinion to receive my rights and benefits under this govt scheme. As per the applicants who received it, they said that iifl acts only if you approach them through the indirect channel or social media forums. I will fight fory rights as this is my dream home and first home. As per the govt scheme you have no rights to deny or delay my pmay subsidy process. Your toll free number is also not free, it says premium charge may apply. How bad all these for a genuine customer? I have never received an update except monthly emi reminder. Iifl never disclosed pmay application id as they had only one answer that there is no application number. Also interest rate was charged 1%extra than standard rate. Fixed rate of interest is only for 3 years means iifl will definitely increase the interest rate after 3 yrs. If rate is fixed it should be for full tenure.

Whenever i emailed you, i got same answer all time. You are not listening to customer but sending preloaded emails without any human emotion. I need genuine and clear status of my pmay application with it's number and remarks.

Pls request you to provide my pmay subsidy as guaranteed at the time of sanctioning home loan. Please do not contact me unless you have positive response. Iam waiting for my subsidy as per govt. Provisions. For your kind information do not paste same mails to me as i have no interest to read same lines thousand times. I have a chain of mails and phone records which shows number of lies you had given during this period. Till june end iifl promised me that subsidy will be credited by june 31, 2019

If the layout plan was approved then why should i apply from iifl? Am i crazy to waste my money with iifl? Iifl has no existence where layout plan is approved. I hope your lazy official can understand what iam saying. Iam a proud customer of hdfc and syndicatebank, a employee of semi government organisation so i dont have to wait for home loan from these banks if layout plan is approved. Why did you sanctioned loan if you have no idea how to fulfill your promises made to innocent customers. I can prove that thousands of subsidy passed to applicants at this location who don't have approved layout plan from local municipality. Again iam requesting you to reconsider my application and help me to receive my eligible subsidy.

Awaiting for your kind consideration and fast resolution.