[Resolved]  India Infoline Limited — False promise and Poor Customer Service from IIFL

Address:

Chennai, Tamil Nadu

I have opened a Trading account on May 12, TRSHAMIL with a promise it is a lifetime free account. They have charged me Rs 1300 towards it and by May 20, 2014 i received an email that this account is chargeable at Rs 40+12.36% ST. I have been trying to reach their customer service number [protected] and [protected]@indiainfoline.com to get more clarity on the same. There is no response from the phone number or email ID. Such a poor service i strongly feel i have been misguided by the executive. Within 2 weeks india infoline (from May 12, 2014 to May 20, 2014) is changing the policy and the executive did not inform this change in the beginning. Now i am running from pillar to post to know if amount that is deducted will get refunded. When this refund will occur. To my surprise there is still no email from the CS department which i have sent on May 23, 2014