India Post — Consignment details not found in India post parcel

My parcel was dispatched from mon post office Nagaland on 27 January 2022, i tried to track the order but it is showing consignment details not found. I talked to customer care twice but they said that I have to talk to the seller, but according to seller mon post office has shipped the order . Now i don't have any knowledge about whereabouts of my order . (Article no. EE[protected]IN)