India Post — Delay my order

Address:

Shastri nagar jodhpur

My wife booked a parcel on 6-5-22 as speed post through India post but still not delivered as per policy speed post should be delivered within 5 days but my parcel still not delivered. I checked through tracking id the parcel already dispatch from jaipur on 10-5-22 but as per post office staff they are not received my parcel. where is my parcel ?? Its might be missing. Its been 13 days and post office staff is helpless not even try to help to find my parcel pls look into this matter and pls help me out because i have important document in this parcel.