India Post — EMS speed post Awaiting presentation to border agency/s

Address:

Kolkata

My item is stuck at Kolkata customs. It’s just personal documents. No commercial value. It says Customs Hold and AWAITING PRESENTATION TO BORDER AGENCY/S. I need this document my tomorrow. I request the postmaster to help me with this matter. It’s now 4 days sitting in customs. I need it urgently. Why should it take this long to clear simple letters and documents? Why hold it in the first place? Please release it and deliver. It is EMS speed post and has been in transit for a month now. It is supposed to expedited 3-5 days. I have attached the screenshot.