India Post — Failure to deliver package to destination address

Website:

indiapost.gov.in

Sir/ma'am,
I had sent a package from Edappally SO on 23/10/2021 ( Tracking ID- EL[protected] IN). On tracking it was shown that the package had reached Air LGBI AP TMO, Guwahati on 30/11/2021. I've been contacting the customer service executives since then as there was no update about the package for the next 5 days. I patiently waited as I was asked to wait for 2 more days. Today when I checked the status of the consignment it says that my package has been sent to Kozhikode SO, Kerala without any reason mentioned. Please look into the lackadaisical attitude of the authority as it's costing me my time and money due to their mistakes.
Thank you.