[Resolved]  India Post — Huge delay in parcel delivery sent form Frankfurt, Germany to Darjeeling

Address:

Kolkata, West Bengal

Hi,

I have sent the courier via DHL and they handed the parcel to India post on 27th May, 2014.
Tracking no.CL[protected]DE, which is still not delivered and since last 8 days there is no update http://ipsweb.ptcmysore.gov.in/ when raised for the same with Complaint No.[protected].But since last one week, even there is response for the complain too.
Dropped 2 mails to "[protected]@indiapost.gov.in", but again no response since last 2 weeks.Not sure whom to contact for the same.Thei web site provided toll free no. for international is not working, tried since last 15 days.
Please help as an otherwise, will need to go to consumer court for the same.