India Post — India Post Awaiting presentation to border agency/s

Dear Sir/Madam,

I’am Rahel from USA and have sent some clothes, Multi Vitamins, slippers and some medicines to my Mother and Father in Hyderabad(India) as my father had an Heart Attack and I’m trying to have them these medications.

I checked online and it says that “ Awaiting presentation to border agency/s” in Mumbai by custom department.

Please Release my parcel so my parents can receive the parcel as I sent the Parcel on 8thMarch2022 and it’s already 22ndMarch2020 and they haven’t received it.

if there is any process for release the parcel please share with me.

Best Regards and wishes, .
Thanks in Advance.
Rahel