India Post — International parcel stuck at Kolkata AP TMO for 17 days

My family has sent two parcels to Canada from my hometown Ranibandh Post office, Bankura (West Bengal) on September 13, 2021 with the following two consignment number or tracking id:
1. EW[protected]IN
2. EW[protected]IN

We were expecting to be delivered by now as per the standard delivery time. The parcels are o[censored]rgent need by October 8, 2021.

However, the tracking of the two parcels shows the last update at the Kolkata AP TMO and is stuck there from September 15, 2021. It has been 17 days that there is no update. In addition, when we tried to check the status of the parcels today, it is showing: "Consignment number not found".

It has been very frustrating as the items in the parcels are urgently needed by October 8, 2021.

It would be great if you can please resolve this issue and send my parcels as soon as possible so that we can get them in the next few days.

Thank you so much