My international EMS weighing 60 gms with the number EW[protected]IN containing my original college certificates (Ms Paramita Kundu) was shipped via International EMS Speed Post by Mr. Pradip Biswas from the Kolkata GPO 700001 on 16th April 2022, to be delivered at Oxfordshire, United Kingdom. Price paid was Rs. 1852. Please see attached invoice.
Till date (30th April) I have not received the documents, and they are mandatory for a job offer that I have. The documents are ORIGINAL certificates and are invaluable.
Please do the needful asap. I am losing valuable time for this shipment, and I want recourse for the intense harassment that is being caused by this.
Additionally, the complaint registration website doesn't work! Fix the website for registering complaints! There is some internal issue which keeps on saying "Processing error" in spite of no mistakes being made.
I have mailed the Kolkata General Post Office, New Delhi GPO, and the Kolkata and Delhi airport's postal offices each. No response at all.
Lastly, the "end-to-end" delivery timeline for International EMS (India to UK) is 2-6 days, excluding customs. Even if I were to assume that customs would take a week, it should come within 2 weeks, not a month !!
On speaking to one of the FPO persons, I was informed that the delivery timelines are from pre-Covid times, so they are highly inaccurate.
So in 2.5 years since the Coronavirus pandemic started, India Post did not think o[censored]pdating the true timeline on their website?? It is close to a month in reality and not 6-10 days, as claimed on the website for a metro city that itself has a foreign post office (FPO).
I think this constitutes misleading and deceptive advertisement : if I had the slightest hint this would be taking so long, I honestly wouldn't have trusted India Post with my valuable documents, and would have arranged alternatives.
I am in a soup now as I will lose more time if I apply to my university for new certificates. It seems a full-scale Consumer Forum case from my end is necessary for me to get a sense of redressal.
Twitting out complaints to India Post's Twitter handle (as done by many many others in similar situations) is also useless. Instead of doing its actual job, India Post is taking pride in delivering "Ganga-jal" to different parts of the country. It gives a good indication of the current political situation and misplaced priorities in India. Is this the kind of Postal Seva we should get used to?
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