India Post — Non-delivery of Electronic Money Order

I, Chandrani Chattopadhyay, booked two Money Orders, of total worth Rs 6000/-, at Kalyanagar Post Office, Bangalore (pin code: 560043) on 09th Dec 2015. I was promised at the same Post Office Money Order counter that the Money Orders would be delivered within 2 days. Total fees charged for this service was Rs 300/- extra. That is, the total money paid was Rs 6300/-.


However, as on 18th Dec 2015, none of the Money Orders has been received at the recipient's end.


The Money Order details of the 2 money orders booked are:
eMO PNR:[protected]
eMO PNR:[protected]


Attached herewith the details I receive from India Post web tracking service (http://services.ptcmysore.gov.in/emo/track.aspx) for both these PNRs. As evident, there is no tracking detail available after 14th Dec 2015. Even the last location of the PNRs as tracked there shows an incorrect Office of Payment. The correct Office of Payment, as per the booking, should have been Berhampore - 742101. But the tracker shows the Office of Payment as Murshidabad - 742149.


I have already registered a complaint with India Post on this regard by emailing the Chief Postmaster General of the Karnataka Circle ([protected]@indiapost.gov.in), as published on the India Post consumer complaint website (http://www.indiapost.gov.in/PC_Guidelines.aspx) on 15th Dec 2015. I've also tried calling on the contact number[protected] published on the same webpage numerous time over the last 1 week during normal office hours, although no one picked it up.


I have also registered a complaint with India Post on this regard by emailing the Chief Postmaster General of the West Bengal Circle ([protected]@indiapost.gov.in), as published on the India Post consumer complaint website (http://www.indiapost.gov.in/PC_Guidelines.aspx) on 17th Dec 2015.
On 17th Dec 2015, I've also called on the contact number[protected] published on the same webpage, and communicated the complaint to the personnel who suggested me that I email to the Chief Postmaster General of the West Bengal Circle, which I have already done.


Since the above complaints did not yield any resolution, I registered complaint with the following Officer in the Postal Directorate, Dak Bhavan, New Delhi-110001:
Deputy Director General (PG & QA), Dak Bhavan, Sansad Marg, New Delhi— 110116.
I also sent an email to the above-mentioned Officer at [protected]@gmail.com and tried calling on[protected]all details as published on the India Post consumer complaint website http://www.indiapost.gov.in/PC_Guidelines.aspx) on 17th Dec 2015.


I have also tried reaching at the India Post Customer Care number [protected] numerous time, although no one ever picked it up.


I hereby appeal to Indian Consumer Forum that necessary actions are taken to resolve this problem, and ensure the Money Orders are received at the destination at the earliest.


My details are:
Name: Chandrani Chattopadhyay
Phone no: [protected]
E-mail id : [protected]@gmail.com

Booked money order no.,[protected] on 24/08/2021 to Rahon post office.Not delivered so far till 10/09/2021.