India Post — Non delivery of my product (2+weeks since ordered)

I have made an order through Instagram https://instagram.com/label_vee?utm_medium=copy_link url of the profile I ordered from. I made an order on 28 August 2021 and it is August 16 2021. I am not able to know whether I will receive my product or not neither the seller or India post (from where the parcel was supposed to be delivered) India post is showing that the item is booked for days now. Non of them is acknowledging anything related to product to me.