India Post — Package did not receive even after 70 days

Address:

917 Bay Bouquet Ln,Apex,North Carolina,27523

My seller posted a package on January 6th 2022 to North Carolina, USA from Kannur, Kerala weighing 2030gms and worth 10650Rs through International EMI. I did not receive this package yet (as of 24th March 2022)
Tracking shows until 12th January and it says 'Send receptacle abroad (Otb)' for the tracking number EL[protected]IN/[protected]. I tried to register a complaint in IndiaPost website but it did not allow to do that by asking a town name even after I filled all required feilds.