India Post — Parcel is not delivered consignment: RG[protected]CN

I have a parcel coming from China, it is a registered post with consignment number RG[protected]CN, it has been a month it has reached to India but it has not been delivered from India Post Office, the item is booked for Gurugram, Haryana. It has reached to Gurugram, but it is being floated from one zone to another zone and now finally it has reached to Delhi Rs TMO, as per the tracking status.

I have also registered a complaint on the India post portal with number: [protected], but no action has been taken on this

Please help me the delivery of the parcel as it would be tough for me to go to post office and get it