India Post — Post Office denied delivery of Ration card to home address

Address:

Rajbari New Post Office Road, Junglepore Road, Rajbari Cooperative Office, Rajbari, Dum Dum, Kolkata, West Bengal 700081

My mother is 68 yes old and is bed ridden as she has fractured her ribs. Yesterday a postman with phone number [protected] called her at around 4 pm to say that he can't deliver it to the address on which her ration card has been dispatched. She was told to send someone with her Aadhar card to the Post office to receive it. We tried contacting the post office number [protected] multiple times since morning and on the postman's phone number but no one is receiving. This is unacceptable because if a govt office has dispatched documents to a valid address they are bound by policy to deliver it. On top of that postman stated that if she does not go and collect, they will send the parcel back.

My mother has taken immense pain to get the ration card corrected. If the ration card is sent back with false comments that is is the customer's fault or customer was not contacted, it will take so much time.

Requesting help to please have the parcel delivered to the right address. Mother's name is Gita Das