[Resolved]  India Post — rakhi lost

Address:

Varanasi, Uttar Pradesh

hi, i am shalini kumari from varanasi.i send three rakhi on 2-8-2014 to kolkata from speed post.my courier no. is EU[protected]N, counter no.-1, OP-code:000 .khajuri varanasi.but when it is delivered to them and brother open then only one rakhi is there.he informed me on phone and i am shocked and start crying. due to only careless service, my two brothers was unable to tie rakhi on his hand on occasion of raksha bandhan.when i informed to post office then they said they are not responsible for that.who is responsible for this?many peoples send their important documents from speed post.even i send several times but now after this i cant show my faith on that service.plzzzz help me to know about that which has happens with me.i waant to find atleast which party has done mistake.its a big crime to open the envelope send by customer and taken back in his or her pocket. i want fair judgement...