India Post — Regarding parcel delay

Its been over a month that my parcel from India to canada has not been delivered yet. My parcel tracking info from last month is still same "received receptacle from abroad”. Such a shame! I mean seriously!!! How is this even possible that container are not picked yet.
However, after that my parents snd another parcel because i was not able to receive the first one … and same goes for the second parcel as its also stuck in those stupid containers. And no one is paying attention to it.
So so disappointed as there is nothing i can do now ….. or don’t know what to do….
Hope this will be resolved soon!