India Post — Speed Post Letters -- Non Delivery of Article

Address:

Kota, Rajasthan

I applied online for my brother's PAN Card. As the Supporting documents for Identity/ Residential/ DOB Proof specified while applying have to be sent by Speed/Registered post to NSDL-INCOME TAX PAN SERVICES UNIT. So I sent the documents by Speed Post with Transaction Details No: ER[protected]IN on 18/12/2014. But when I had no message from NSDL till 23/12/2014 then I tried to tracked the Speed Post Article online on "http://www.indiapost.gov.in", which was showing that " Item received at NSH Jaipur on dated 19/12/2014 at 7.35.25". Then next day again i checked on the same site, than it was showing " Status at-Kota HO, Status- Bag Despatched to NSH JAIPUR, on 23/12/2014 at 17.33.21 ". I then waited for 3 days as there was Christmas Holidays are further. When there was no update till 29/12/2014 then i registered an online complain on "http://www.indiapost.gov.in" with complaint No. [protected]. Now after approx 1 month has passed and 20 days of complaint still there is no response and not the article was delivered to destination. I have visit the Kota Head Post Office, Nayapura, Kota 4-5 times but they are just saying that we can't track it. They just track and tell what i can see Publically on the website. After I launched complain they told just that the Complain is Under Inquiry. The time is passing and if the Documents were not delievered on time the Online Application will be declined and if I send the Other copy of these documents then the first one will be worthless and they are saying not to cancel or refund for first one.