India Post — Speed Post not delivered- Urgent basis

I had speed posted a parcel (Tracking Id: EM[protected]IN, recipient pincode: 401403) from Kandivali SO on 17/11/21. Its destination was Manor SO in Palghar district, Navi Mumbai. It's been more than a week, however, the tracking status is still being shown as dispatched to BO, despite checking every day and the post office of the recipient says they've not received it.

The parcel was sent on an urgent basis and absolutely requires to be there by tomorrow, the 25th of November. Kindly look into the matter and revert back to me as soon as possible. Thank you for your time,

Regards,
Saishriya