India Post — Tracking ID shows item delivered but never received it

Address:

G 130, Post Office Marg, Govind Puri, Block DD, Kalkaji Extension, Kalkaji, New Delhi, Delhi 110019

A parcel was sent from Lajpat Nagar, Delhi to New Friends Colony, Delhi. It's hardly 4 kms away. Not a single delivery was ever attempted. No postman ever called my phone. Everyday it shows out for delivery and then by the end of the day it goes to door locked, address not found etc. My family never left the home. No one ever called. No one ever enquired about the address. No one ever came to my door and rang a bell. And suddenly after 10 days it shows that it was delivered. And I didn't even receive it. What kind of service are they providing. Why so pathetic and unprofessional. Why they keep updating false information on the website. Atleast do you goddamn job.